Partner Success Associate - Mandarin/Cantonese Speaking (Based in Kuala Lumpur)

The Partner Success Associate’s primary responsibility is to ensure that Expedia Group’s lodging partners are able to maximize their revenue potential and achieve their business goals. This role is the foundation of our Centralized Hub for Account Management & Performance. The team ensure that our lodging partners can effectively, efficiently and throughout the year, reach Expedia Group’s full breadth of global traveler demand.

What you’ll do:

Our vision is to empower our lodging partners to be successful - you'll make phone and email-based contact with our partners to help them;

• Leverage on Expedia's tool kit to attract more customer bookings: By monitoring our partners' performance on the platform, identify areas for improvement and develop recommendations to help them achieve their goals

• Providing ongoing guidance: Aid new lodging partners with guidance to ramp up and sustain their revenue and market share on our platform

• Marketing tools: Communicate special offers and promotional deals that allow our partners to benefit from our merchandising and marketing efforts

• Monitoring performance: By tracking key performance metrics of our customers, generate insights to identify areas for improvement and develop recommendations to help partners achieve their goals

• Increasing adoption of Expedia's tools: Educate lodging partners on the self-service features available on Partner Central

Build & Maintain Teams

• Able to work independently as well as be a strong team worker, ensuring the whole team wins

Solution Alignment

• Demonstrate ability to work based on a variety targets, goals and/or strategic objectives set by the leadership team

• Appetite for innovative technology, fast-changing business environment, robust data driven analysis

Communication, Listening and Influencing

• Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to

• Ability to effectively communicate to various levels and through a variety of communication channels

• Ability to handle objection, secure commitments and be resilient

• Possesses outstanding listening, investigating and influencing skills

Relentlessly Strive for Better

• High impact personality: intellectual agility, entrepreneurship, empathy in relationship, great teammate

• Hungry, determined, motivated, willing to take action and results-focused

• Organization and time management skills, rigor, attention to details

• Proven follow-up/persistence when facing challenging situations

• Ability to multi-task effectively and be able to change gears quickly without skipping a beat

• Ability to perform under pressure and think on your feet in a fast-paced environment

• Open to feedback for continuous improvement

One Team, Group First

• Relationship builder; earns the confidence of others;

• Bridges and sustains solid partnerships based on mutual support through a collaborative style

​Who you are:

• Bachelor’s Degree; or equivalent

• Proficiency in Mandarin/Cantonese and English

• 3+ years of experience in sales, business development or account management