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Process Solutions Manager

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Process Solutions Manager

Are you passionate about delivering positive change in a meaningful environment? Do you enjoy helping teams understand how to improve their processes and deliver positive change? Expedia’s Process Solutions team is the right place for you! We are a team of experienced Continuous Improvement experts who partner with teams across Expedia to solve our most meaningful problems. 

 

Expedia is seeking a Process Solutions Program Manager who will focus on driving process improvement within Expedia for Business (E4B). We are looking for an experienced practitioner of Lean Six Sigma methods and tools who has demonstrated success in using these tools to deliver results in challenging business spaces. You must thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or conflicting priorities. The incumbent should provide thought leadership for improving the business, and execute high profile projects focused on driving efficiency, customer experience improvement, and revenue uplift. 

 

What you'll do: 

  • Define strategy and develop program roadmaps. Set realistic expectations for project delivery, identify resource bottlenecks and gaps, and balance cross-team dependencies 

  • Provide ongoing transparency into project roadmaps. Developing and negotiating work priorities, engaging participants and teams via regular communications, meetings and presentations with updates, articulating the impact of improvements 

  • Deliver on business improvement initiatives by developing processes, defining policies, and engaging technology to make needed improvements 

  • Serve as a change agent with strong credibility and influence in the organization

  • Coach/ mentor team members on process improvement techniques, program, and project management framework

  • Develop partner relationships and become a trusted advisor for the business 

 

Who you are: 

  • Deep understanding of and broad experience in using Lean Six Sigma tools and methods to tackle problems and deliver savings

  • Ability to partner with senior leadership to understand business goals, analyze opportunities and develop improvement project roadmaps

  • Ability in developing strategy and influencing and communicating across teams and workgroups

  • Proven Change Management experience, including the ability to work with program sponsors to address barriers

  • Proven Program and Project Management experience, including maintaining a project portfolio, driving a timeline to completion, structured communications, and organizing multiple action plans across numerous functions

  • Ability to build measurement systems and use/interpret data to evaluate and make business improvement recommendations (experience with SQL, pivot tables, or tableau a plus)

  • Ability to communicate effectively at all levels, from individual contributor to executive management - structuring information and using PowerPoint and other resources to communicate ideas and actions

  • 5+ years of Program Management, Lean Six Sigma, Agile, or related functions or in Principal role for consulting and/or analytics; or related equivalent experience

  • Lean Six Sigma Certification, Certified Lean Sensei, or Certified Quality Engineer; or related equivalent experience

  • Service design/design thinking experience

  • Bachelor's degree in engineering or business (in a quantitative field or equivalent related professional experience); Advanced degree a plus, or related equivalent experience

  • Experience with Salesforce, Travel Industry, Contact Centers a plus 

#L1-BB1

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
  • United States - Illinois - Chicago

  • Corporate Solutions

  • Full-Time Regular

  • 09/22/2022

  • ID # R-75220

Job Accommodation Requests

At Expedia Group, we're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities. If you require an accommodation or adjustment for any part of the application or hiring process, please let us know by completing our Accommodation Request form.