Process Solutions Manager
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Process Solutions Manager
Are you passionate about delivering positive change in a meaningful environment? Do you enjoy helping teams understand how to improve their processes and deliver positive change? Expedia’s Process Solutions team is the right place for you! We are a team of experienced Continuous Improvement experts who partner with teams across Expedia to solve our most meaningful problems.
Expedia is seeking a Process Solutions Program Manager who will focus on driving process improvement within Expedia for Business (E4B). We are looking for an experienced practitioner of Lean Six Sigma methods and tools who has demonstrated success in using these tools to deliver results in challenging business spaces. You must thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or conflicting priorities. The incumbent should provide thought leadership for improving the business, and execute high profile projects focused on driving efficiency, customer experience improvement, and revenue uplift.
What you'll do:
Define strategy and develop program roadmaps. Set realistic expectations for project delivery, identify resource bottlenecks and gaps, and balance cross-team dependencies
Provide ongoing transparency into project roadmaps. Developing and negotiating work priorities, engaging participants and teams via regular communications, meetings and presentations with updates, articulating the impact of improvements
Deliver on business improvement initiatives by developing processes, defining policies, and engaging technology to make needed improvements
Serve as a change agent with strong credibility and influence in the organization
Coach/ mentor team members on process improvement techniques, program, and project management framework
Develop partner relationships and become a trusted advisor for the business
Who you are:
Deep understanding of and broad experience in using Lean Six Sigma tools and methods to tackle problems and deliver savings
Ability to partner with senior leadership to understand business goals, analyze opportunities and develop improvement project roadmaps
Ability in developing strategy and influencing and communicating across teams and workgroups
Proven Change Management experience, including the ability to work with program sponsors to address barriers
Proven Program and Project Management experience, including maintaining a project portfolio, driving a timeline to completion, structured communications, and organizing multiple action plans across numerous functions
Ability to build measurement systems and use/interpret data to evaluate and make business improvement recommendations (experience with SQL, pivot tables, or tableau a plus)
Ability to communicate effectively at all levels, from individual contributor to executive management - structuring information and using PowerPoint and other resources to communicate ideas and actions
5+ years of Program Management, Lean Six Sigma, Agile, or related functions or in Principal role for consulting and/or analytics; or related equivalent experience
Lean Six Sigma Certification, Certified Lean Sensei, or Certified Quality Engineer; or related equivalent experience
Service design/design thinking experience
Bachelor's degree in engineering or business (in a quantitative field or equivalent related professional experience); Advanced degree a plus, or related equivalent experience
Experience with Salesforce, Travel Industry, Contact Centers a plus
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
United States - Illinois - Chicago
ID # R-75220
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