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Expedia is seeking an experienced, dynamic professional to join the Knowledge Management (KM) team in our Expedia for Business group! This individual will help lead content management system (CMS) strategy, support self-service content experiences, and design and run strategic cross-functional projects that move the needle on usability and self-service metrics. This person will collaborate across the business from senior stakeholders to content writers and work as part of a high impact, Content Systems and Programs team. This is a pivotal role as the Knowledge Management team expands its remit in the business and brings on new areas of operation.
What you’ll do:
Lead multi-phased programs to drive and promote the team’s CMS strategy, including developing requirements, coordinating content migrations, and providing strategic direction to the KM team and others
Drive improvements to self-service content discoverability and content performance with strategic programs and tool investments
Analyze requests from the business, identifying priorities to ensure the right work is delivered at the right time to support our partners, business alignment, and team goals
Follow standard project management, continuous improvement methodologies, program management practices, and principles in scoping, managing, and implementing programs and projects
Collaborate in a matrixed environment, making space for all voices to be heard and considered
Develop and implement scalable frameworks for ongoing content quality and customer experience initiatives, such as content audits
Be at the forefront of large-scale content technology initiatives, continuously seeking new ways to increase ROI
Evangelize the role of self-service content at Expedia and the KM team’s mission and vision
Who you are:
Rockstar program manager who can organize teams to get stuff done
Experience in at least one or more of the following areas: Program management, content project management, UI/UX or product projects, technical implementation/integrations, Salesforce, manipulating large data sets
Outstanding ability to simplify processes to be more user-centric; ability to prioritize, handle constraints, and make tradeoffs when running projects and programs
Able to work between the business and technology
To ensure the right problems are solved
Strong business insight and judgment to navigate ambiguity and lead through change in a fast-paced environment with strong written and oral communication skills
Proficient in analyzing content metrics, reaching data-based conclusions, and taking appropriate actions
Experience working with enterprise content management is preferred
Experience working in a globally distributed organization is preferred
Experience in the travel industry is helpful
Salesforce experience preferred
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
United States - Texas - Austin
ID # R-78338-1
Job Accommodation Requests
At Expedia Group, we're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities. If you require an accommodation or adjustment for any part of the application or hiring process, please let us know by completing our Accommodation Request form.