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Senior Account Manager
The online travel market never stands still. At Expedia® Partner Solutions (EPS), we’re right in the middle of it. EPS unlocks the power of Expedia Group for thousands of partners around the world. Our mission is to help drive our partners’ growth through our unparalleled technology, travel supply and support services. We work with companies to achieve their business objectives, from growing their business to increasing customer happiness and loyalty.
Robust, scalable, groundbreaking technology
Competitive rates and availability, and quality content for global travel supply
Building front-end features and user interfaces that speak seamlessly to backend API’s
Enterprise-class business-to-business support and integration services
We're a team of hard-working travel enthusiasts, and our leadership is committed to ensuring everyone has the resources to succeed
We work with incredible technology partners - from loyalty marketing whiz kids to the world's leading airlines and travel agents.
We're re-inventing travel, one day at a time, and we've got the scope and the freedom to make a difference for both partners and travelers
Lead the strategy and execution for EPS North America’s top strategic travel technology partnerships
For each partnership, you’ll drive the entirety of the relationship, collaborating with C-Suite executives to understand company needs and vision, and working with Expedia’s outstanding internal business partners in commercial, product, customer service, technology, marketing, and accounting to translate that to growth for both parties
Use your insight, industry expertise, and influence to get buy-in from both internal and external decision-makers on ways to grow partnerships for the long term. This could include new product offerings, supply expansion, market expansion, commercial incentives, and more
Analyze and report on performance weekly, monthly, and quarterly to spot trends, find opportunities and issues, and gain new insight into the partnership
Conduct regular face-to-face visits and weekly calls to strengthen your partnerships, identify joint opportunities, and stay current on business trends
Build unique commercial incentives and proposals to increase our share of wallet and negotiate amendments to existing agreements
Serve as a point of contact for Expedia's business units, providing outstanding customer service through timely, high-quality issue resolution both internally and externally
Grasp the “big” picture for EPS, our business, and the partner, using your influence and expertise to support the success of both parties
Act as a leader and mentor to more junior members of the sales team, sharing best practices,
A self-starter who likes to figure things out on their own and can cut through complexity to achieve results
You have outstanding written and verbal communication skills that allow you to get your point across clearly and concisely on complex issues
Self-aware, with a growth mindset, you are someone who both seeks and implements feedback and coaching. You lead with curiosity, a deep desire to understand, and the ability to see an issue from two sides
Someone who takes pride in delivering quality work, with a record of consistently achieving results, measuring them, and doing it again to continuously improve
Highly organized, you consistently and effectively prioritize. You know how to create and execute plans of action to achieve goals
A strong relationship builder who understands give and take and always seeks the win/win in partnerships
Experience and interest in working cross-functionally and with global teams
Proven track record in influencing multiple partners to get things done
Flexibility to a constantly evolving environment
Excellent judgment through sound, well-informed decision-making
Willingness to travel for partner meetings, generally meeting with all partners quarterly
Preferred background in b2b technology, online travel or airline/hotel supplier, sales/account management, consulting
Bachelor’s degree or Master of Business Administration (MBA) degree or related field preferred, or equivalent related professional experience
At Expedia Group, we believe in bringing people together and creating an inclusive workplace where everyone belongs and can do their best work. We care about our employees’ safety and well-being, so we’re requiring new hires in the U.S. to be fully vaccinated against COVID-19 and attest to their vaccination status before their start date as a condition of employment. Expedia Group will consider requests for a reasonable accommodation as required under applicable law.
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is lifeatexpediagroup.com/jobs.Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
United States - Illinois - Chicago
ID # R-72574
At Expedia Group, we're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities. If you require an accommodation or adjustment for any part of the application or hiring process, please let us know by completing our Accommodation Request form.