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Senior Connectivity Account Manager

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The Connectivity Account Management team (part of the Vrbo Connectivity operations team within the Global Connectivity and Solutions Org) is looking for an Account Manager to grow, optimize and improve the quality of the Property Management Software (PMSC) portfolio.

This role will have a particular focus in North America, however it will also have global aspects as required and will have two core components:

What you’ll do

1. Account Management:

Grow:

  • Measure and track key performance indicators (e.g., Customer penetration, Incremental listing and revenue generation) across assigned partner portfolio and identify opportunities to grow revenue and listings
  • Conduct cross functional Quarterly Business Reviews with selected partners. Coordinate with different internal teams that support PMSCs to create and present analysis, business insights and key recommendations which can guide partners on how to improve their overall performance.   
  • Compute quarterly partner financial incentives and evaluate partners in portfolio for tier-levels and benefits
  • Work closely with Vrbo Marketing teams to design and implement effective co-marketing campaigns
  • Collaborate with Vrbo Partner Success teams to achieve high levels of inventory participation for each partner
  • Oversee planning, organization, content creation for partner summits to ensure Vrbo is well represented and work with internal stakeholders to deliver valuable content to attending PMs

Optimize:

  • Serve as the primary point of contact for critical issues and escalations that affect the partnership and PMSC performance. Resolve any business challenges while ensuring partner compliance
  • Help facilitate the integration process through pre-integration business assessment and due diligence, integration program management and issue resolution, and post-integration launch
  • Collaborate with Technical Relationship Management (TRM) team to set and get PMSCs to commit to technical priorities on a quarterly basis
  • Take responsibility, alongside TRM’s for partners being up-to-spec with latest API integration and devising ways to assist those partners that are struggling

Improve Quality:

  • Work with internal teams to continually educate PMSCs on ways to improve quality of their PM portfolio e.g. reviews, Premier Partner, cancellation rate and help facilitate webinars/newsletters/joint education opportunities to support the same
  • Continuously evaluating portfolio to ensure partners strive towards Connectivity Partner Program standards and take appropriate action to help them achieve these

2. Strategic Alignment within Vrbo/Expedia

  • Ensure partners and their PMs are always in compliance of marketplace rules and policies
  • Liaise with internal teams (e.g. Retail to develop and execute campaigns to support Vrbo’s strategic initiatives across PMSC portfolio e.g. Listing Acquisition in Strategic (Tier 1) markets
  • Collaborate with product/API team to help create and communicate value proposition for new products and features to boost adoption
  • Unlock supply in grow/build markets identified by Partner Success through building strategic software partnerships (lower cost alternatives)

Who you are

  • Successful account management, problem solving and relationship building experience
  • Strong public speaking/presentation skills
  • Program/Project management background
  • The capability to lead highly complex, cross-department projects and teams
  • Strong critical thinking, analytical skills and report building capabilities
  • Ability to work comfortably with data and analytical tools such as Excel, Tableau and communicating associated business value to partners and management
  • Real passion for the VR industry and travel
  • You can demonstrate a strong record of academic excellence:
  • College/University degree preferably business degree
  • You can provide evidence of professional performance:
    • 5+ years of meaningful work experience is desired
    • Your experience in travel and/or vacation rentals is something you love
    • Experience in consumer products and/or technology/web/eCommerce
    • Experience in business development within a web based B2B environment a strong plus
  • Confirmed experience handling partnerships in a collaborative, cross-team setting
  • Understanding the importance of building strong and strategic partner relationships
  • Ability to understand the “big picture, quickly identify key issues, and prioritize analysis
  • A high tolerance for ambiguity with the aim to take action despite incomplete information
  • Excellent analytical skills to drive analysis with or without the aid of additional resources.
  • High proficiency with MS Tools such as Excel and PowerPoint
  • The ability to communicate complex business problems and insights to a wide audience
  • Strong social, communication and presentation skills
  • Demonstration of Negotiating or influencing skills
  • Your technical understanding of integration technologies and management software is desired:
  • XML, APIs, etc.
  • Multiple language proficiency in a business setting a strong plus:
  • English is required
  • Experience with agile workflow and technologies desired:
  • Salesforce, JIRA, Atlassian, etc.

Why join us

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

Diversity statement

Expedia is committed to creating an inclusive work environment with a diverse workforce. All applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation or national origin.

LI-EE2

At Expedia Group, we believe in bringing people together and creating an inclusive workplace where everyone belongs and can do their best work. We care about our employees’ safety and well-being, so we’re requiring new hires in the U.S. to be fully vaccinated against COVID-19 and attest to their vaccination status before their start date as a condition of employment. Expedia Group will consider requests for a reasonable accommodation as required under applicable law.

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is lifeatexpediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
  • United States - Texas - Austin

  • Commercial

  • Full-Time Regular

  • 06/22/2022

  • ID # R-72612

Job Accommodation Requests

At Expedia Group, we're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities. If you require an accommodation or adjustment for any part of the application or hiring process, please let us know by completing our Accommodation Request form.