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Senior Group Manager, Technical Program Management

  • United States - Washington - Seattle

  • Technology

  • Full-Time Regular

  • 07/09/2024

  • ID # R-89484

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Senior Group Manager, Technical Program Management

Are you an exceptional senior technical program manager and people manager who is looking to join a team at the heart of Expedia's business? Do you desire to build a strong team of Program Managers who own programs of moderate complexity across a portfolio? Do you want to manage more than one team's program strategy and implementations in partnership with functions across the organization? Do you love mentoring the next generation of program managers? Do you have an entrepreneurial mindset and a knack for taking teams to the next level? Expedia Product & Tech is looking for a Sr. Manager to lead a team of TPMs.

This role reports to TPSP’s Director of Program Management and is part of a cross functional Technical Program Management team delivering (and elevating best practices) across multiple branches of our Partner and Traveler Salesforce ecosystem. The current focus of this position will be aligned to our ‘Travel Partnerships & Media’ arm, providing amazing customer and stakeholder focus and delivering best-in-class technical solutions (Salesforce and more) for Sales and Service to support Expedia’s operational partners.

What you will do:

  • Line management and development of Technical Program Managersin their domains including - team development and talent management, quarterly/semi-annual/EOY connects, performance management etc.

  • Have overall responsibility for the success of projects in that portfolio - where you have PgMs assigned to support their ownership in driving new feature and change request development through every stage of the product life cycle and deliver incremental value using validated agile methodologies 

  • Operate effectively within the organization's formal and informal structures by building relationships across departments and understanding the roles, perspectives, & business objectivesof diverse partner groups as well as TPSP and TPM leadership

  • Support your team as they engage with their Product cohort to drive alignment on delivery of strategic initiative priorities while keeping a balance for LODO, Run-the-Business & Continuous Improvement Projects.

  • Proactively and reactively support escalations, helping set clarity in expectations for resolution, and ensuring our teams have visibility and resources to resolve pressing problems

  • Co-ordinate resource allocation, ensuring critical programs have proper TPM coverage. (PgMs (Program Managers) will plan for their projects and/or portfolio with Product & Tech leadership, Partner with team Technology Directors/Senior Directors and their Product partners to understand the priorities within the domain and where the needs are for Program Management support working across team boundaries with multiple product and program managers to appropriately prioritize work to align with overall initiative, organization, and company goals

  • Develop a framework or useand influence existing framework and standards/agreements to prioritize work across multiple business groups if needed and against capacity

  • Stay current on industry trends and serve as an expert on the software development lifecycle and agile engineering practices, coaching others when needed.

  • Manage or delegate priority Prod & Tech Governance work as assigned to enable the organization to scale; This includes programs (ongoing) or projects (with end date) and includes engagement with many groups across Expedia Group (Procurement, Training, Communications, other engineering teams). Some Governance assignments include engineering engagement. 

Who you are:

  • A diverse background in business and leadership.

  • Have these core Functional / Technical skills: Communication, Organization Design & Culture, Team & Community, Mentorship, Customer Focus, Process Skills & Techniques, & Business Acumen.

  • People leader with some proven experience in line management including coaching and mentoring teams.

  • Effective communicator, able to connect key partners and help influence as well as drive a product and team vision and strategy, able to manage-up and clearly articulate options and trade-offsfor emerging opportunities or ways to de-risk programs.

  • Flourishin simplifying complexity and understand the importance of "just enough process". Can break down complex information and can coach others to break down (e.g., legal, operational risk, and regulatory data) into understandable terminology and actionable concepts.

  • Have experience with tools, systems, technology, and services.

  • Knowand appreciatethe difference between major business functions and roles. You build bridges and remove barriers.

  • Skilled in storytelling and persuasive influencing techniques that build trust with team and partners and establish long-term relationships.

  • Can roll up your sleeves to help support the team.

  • Srong strategic and critical thinking skills; ability to see the “big picture” while also diving into details when needed

  • Bachelor's or master'sdegree in business, Computer Science, Engineering or equivalent experience. 5+ years of Technical Program Management, 3+ years of People Management experience.

  • Experience with developing integration between CRM and other applications and implementing CRM features/custom apps to increase user efficiency, Salesforce Certifications highly preferred

  • Have worked with Salesforce.com and you are technical enough to know when to dig further and ask the right questions and have some experience with the pros and cons of different solution approaches. You also know when to partner with or lean on product management, architecture, or engineering or hold them accountable to their function.

  • Strong proficiency in managing Jira, helping teams with dashboards and roadmaps

  • Are flexible with the working hours required to meet with global internal technical and business partners

The total cash range for this position in Seattle is $173,000.00 to $242,500.00. Employees in this role have the potential to increase their pay up to $277,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.View our full list of benefits.

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
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