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Senior Manager, Software Development Engineering

Are you passionate about travel, technology, and providing customers with the very best experience? Do you love building creative solutions to tough problems, using state of the art technologies? If so, this opportunity is a great fit for you.

We are Expedia's Agent Experiences team. Our mission is to build highly-scalable, intuitive experiences that empower our agents to better serve our customers via intelligence-based skills.

The team are responsible for building products and processes that power the tools used by travel agents to serve Expedia Group customers, supporting over 15 thousand agents and over 100 million customer interactions a year with a global brand portfolio and workforce.

As Senior Software Engineering Manager, you will play a key role in shaping and executing on an ambitious vision for the future of customer service and support. You will work with a hard-working group of product managers, architects, and engineers to deliver the best possible experience for agents and customers. You will provide technical leadership for a global, dynamic, and growing engineering organization with opportunities to still go deep as we build our next generation agent experiences atop the EG Travel Platform.

What you’ll do:

• Responsible for coaching and mentoring an incredible, hardworking team around their goals, delivery, and career development

• Foster a healthy and collaborative culture across teams

• Build a team of high-performing software engineers utilizing your experience recruiting, screening, and interviewing

• Ensure your team delivers high-quality solutions on time, with technical integrity and stability, and continuously innovates to improve engineering efficiency

• Drive the evolution of design patterns with industry standards and new technologies, to improve productivity, quality, and system performance

• Participate in and lead design and architecture reviews, handle production incidents, and perform code reviews

• Work closely with teams from engineering, program management, operations, user experience, and product management, to build a roadmap and deliver

Who you are:

• Someone with a minimum of 8 years of hands-on experience in software engineering with global development teams; additional experience leading development teams preferred

• Bachelor's or Master's in Computer Science or related technical discipline; or equivalent related professional experience

• Proven ability to grow, develop, mentor, and empower agile teams, while collaborating with partner and engineering teams

• Experience delivering production-quality distributed applications in a professional software engineering role

• Strong experience with HTML, CSS, JavaScript, JSON, React, NodeJS, Java, Kotlin, RESTful Micro Services, AWS technologies (including ECS, EKS, S3, Lambda), K8s

• Experience with Machine Learning and Artificial Intelligence a plus

• Ability to comfortably work in a fast-paced, multi-matrix environment, requiring strong oral and written communication skills across, up, and down a global organization

• Excellent time management, resource management and planning skills, with a demonstrated ability to estimate, schedule, lead, and track multiple concurrent projects. Ability to actively identify upcoming risks, issues, and bottlenecks and resolve issues that sometimes cross departmental boundaries

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

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