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Senior Program Manager, Resiliency

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Senior Program Manager, Reliability Platform 

Are you an outstanding program manager who is looking to join a team at the heart of Expedia's business?  Our Reliability Platform team provides services and solutions that enable Reliability & Observability across our Expedia Group platform, unlocking an amazing experience for Travelers. Our teams are diverse – we build and maintain reliability tools, provide best practices, and drive resiliency improvements across our entire technology landscape. 

The Senior Program Manager will play a meaningful role as we drive adoption of our common toolset across Expedia Group.  You will be responsible for a Resiliency Adoption program that spans multiple products and teams. You will get the opportunity to partner with stakeholders, peers and engineering leaders along the way! 

What you’ll do: 

Initiative leadership & program management 

· You will lead large, long-range initiatives while delivering value incrementally by operating in an agile, rapid development environment 

· You will operate effectively within the organization's formal and informal structures by building relationships across departments and understanding the roles and perspectives of diverse partner groups 

· You will work across team boundaries with multiple product and program managers to appropriately prioritize work to align with overall initiative, organization, and company goals 

· You will actively identify and drive resolution on cross-team issues, scope changes, resource constraints, and other impediments 

Product strategy management 

· You will continually build knowledge about our products, capabilities, usage, and future partner needs 

· You will craft solutions that empower our business to scale and adapt by partnering with our brand and business partners to solve problems 


Who you are: 

Software Product Strategy & Program Management 

· Experience owning or influencing product strategy & vision, roadmaps, and backlog prioritization 

· Proven ability to understand and discuss technical concepts, manage trade-offs and evaluate opportunistic new ideas with internal and external partners. 

· Experience utilizing Agile, Waterfall, and hybrid methodologies 

Leadership / Interpersonal / Communication 

· Demonstrated ability to deliver results by working across subject areas and organizational boundaries 

· Excellent influencing and relationship building skills as well as experience working with senior management 

· Experience working cross-culturally and leading cross-functionally, and ability to adapt personal style to different environments 

Problem Solving / Structuring / Analytical Abilities 

· Strong strategic and critical thinking skills; ability to see the “big picture” while also diving into details when needed 

· Creative decision maker who can work independently and apply quantitative rigor to analyses and tradeoff decisions 

· Strong program planning skills with experience structuring large initiatives in effective and meaningful ways 


· 7+ years of related experience  

· Bachelor's Degree in Business, Computer Science, Engineering or equivalent 

· Experience with reliability tools, cloud technology, security, compliance, employee tech, networking, and/or infrastructure, in an ecommerce environment, is a plus 

Why join us: 

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so. 

Whether you're applying for a role in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground, so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares. 

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you. 

Our family of travel brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®,®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions,™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 


At Expedia Group, we believe in bringing people together and creating an inclusive workplace where everyone belongs and can do their best work. We care about our employees’ safety and well-being, so we’re requiring new hires in the U.S. to be fully vaccinated against COVID-19 and attest to their vaccination status before their start date as a condition of employment. Expedia Group will consider requests for a reasonable accommodation as required under applicable law.

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®,™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is The official website to find and apply for job openings at Expedia Group is

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
  • United States - Illinois - Chicago

  • Technology

  • Full-Time Regular

  • 07/21/2022

  • ID # R-72105

Job Accommodation Requests

At Expedia Group, we're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities. If you require an accommodation or adjustment for any part of the application or hiring process, please let us know by completing our Accommodation Request form.