Technical Solutions Associate (Kuala Lumpur)
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Technical Solutions Associate (Kuala Lumpur)
If you are looking to work on the technology front lines of a globally leading tech and travel company, this could be the role for you!
As a Technical Solutions Associate, you will handle some of the most interesting problems that the business has to offer. You will provide support for all externally connected properties connecting to Expedia Group to diagnose technical support issues, ensuring that hotel partners have accurate connectivity, running and reviewing system and vendor reports to resolve system issues, to ultimately provide implementation, launch, and post connectivity support.
Note: This is not a desktop troubleshooting role
What you’ll do:
You provide initial support to internal and external partners on intermediate technical issues via email and phone to established critical metrics for quality, timeliness, and productivity
Triage incoming cases and ensure that accurate priorities are set
Provide change history information, monitor alarms, schedule maintenance outages, and handle access issues with customer-facing tools
Provide Technical support on internal and customer-facing tools as well as resolve basic connectivity issues
Generate system reports and identify action items
Collaborate with Technical Solution Analysts on raised issues
Act as a liaison between the frontline Expedia Market Management team (Market Managers and Market Associates) and Technical Solutions Analysts
Develop an in-depth understanding of the Expedia®Connect, Expedia QuickConnect, ExpediaConnect 2 connectivity integration systems and Expedia hotel inventory systems as well as the related business impacts
Who you are:
Degree or equivalent experience with a passion for technical analysis experience in a customer support environment
Experience in an analytical role involving strong research and solution design skills in a technology environment
Understanding of web technology, especially an analytical understanding of XML and web services, would be an advantage
Curiosity about data analysis: Excel, basic concepts of SQL and practical knowledge of databases
Excellent oral and written skills to communicate complex issues to others internally and externally.
Proficiency in Microsoft Word and Excel and usage of the Internet
Ability to thrive in a dynamic, collaborative and fast-paced environment
Able to work on weekends to ensure support coverage is provided
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Malaysia - Selangor - Subang Jaya
ID # R-77747
Job Accommodation Requests
At Expedia Group, we're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities. If you require an accommodation or adjustment for any part of the application or hiring process, please let us know by completing our Accommodation Request form.