Account Manager - Nueva Vallarta

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Account Manager – Nueva Vallarta

Travel Partnerships and Advertising helps partners, including hotels, vacation rentals, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply and our leading advertising and travel media network.

Introduction to the team:

The Account Manager’s primary responsibility is to develop and maintain a high-quality portfolio of relevant, attractive, and competitive hotel and property products for Expedia Group’s fast‑growing global traveler base. The Account Manager works with lodging partners within their assigned territory to maximize production potential in the marketplace by smartly leveraging Expedia Group’s data insights, marketing and distribution capabilities, and revenue management toolset.

The Account Management team ensures that global travelers always find the most suitable property for their dream trip and that hotel partners can reach Expedia Group’s full breadth of global traveler demand.

Make an Impact!

This role sits at the core of the Market Management team’s mission: ensuring that travelers across Expedia Group’s global brands consistently find the ideal hotel for their dream trip—anywhere in the world—and that our hotel partners can effectively and efficiently capture the full spectrum of Expedia’s year‑round global traveler demand. Fulfilling this mission requires strong market leadership, strategic influence, and the ability to represent Expedia with authority both internally and externally.

Consistently leveraging data from Expedient—Expedia’s proprietary market insights and prioritization platform—combined with deep local market expertise, Account Managers strategically manage and expand a portfolio of partners with a long‑term, advisory mindset. They strengthen partner relationships through insight‑driven conversations, strategic planning, and a commitment to delivering sustainable, measurable performance.

In this capacity, the Market Manager acts as a trusted advisor and a visible leader in the market: taking full ownership of partner challenges, mobilizing internal teams to drive cross‑functional solutions, and leading external conversations that shape partnership strategies and industry relationships. The role includes driving contract negotiations for smaller accounts, sharing best practices across teams and regions, and consistently raising the bar on partnership excellence. Ultimately, the Account Manager serves as a market ambassador and strategic influencer for Expedia, guiding the market’s evolution, elevating the partner ecosystem, and ensuring long‑term success within Expedia Group’s global network.

In this role, you will:

• Build and strengthen relationships with customer account teams, key decision-makers, and stakeholders

• Identify opportunities to grow accounts through meetings, insights, and proactive customer engagement

• Understand customer needs, business challenges, and industries; recommend solutions that create value

• Maintain solid knowledge of company products, services, and competitors to effectively position offerings

• Develop and deliver value propositions, case studies, and metrics to demonstrate solution impact

• Manage the sales process, handle objections, and close deals that benefit both customer and organization

• Support contract reviews and negotiations, collaborating with legal and senior colleagues when needed

• Apply financial and risk analysis to evaluate solutions and understand their impact on the customer and the company

• Stay informed on industry trends, competitor practices, and organizational objectives to guide strategy

• Foster cross-functional collaboration to ensure strong customer experiences and long-term relationships

• Act as the voice of the market within the organization, sharing trends, insights and strategic recommendations with cross-functional teams and leadership

• Build and strengthen strategic alliances with industry associations, tourism boards and institutional partners to drive joint initiates and expand Expedia’s market influence

• Identify and lead collaborative opportunities with associates – such as training, campaigns, research projects and working groups to help position Expedia as a thought leader

• Ability to travel 10-20% for internal meetings and tourism events

Experience and qualifications:

• Education

  • Bachelor's or Master's or equivalent experience; 2+ years for Bachelor's; 0-2+ years for Master's

• Functional/ Technical Skills

  • Proficiency in English + local language of the market(s) where applicable

  • Effective communicator

  • Impactful with sales techniques

  • Portfolio management, relationship account management, upselling and cross-selling

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.