Launch Project Manager

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Introduction to the Team

Expedia Group is looking to hire a Launch Manager to join our team in Chicago.

Do you like managing projects? Do you like coming up with solutions? Do you thrive in a fast-paced environment?

Our Launch Management team work closely with our external B2B travel partners to drive the end-to-end delivery of our partner integrations. For this role we are looking for an accomplished project manager with exceptional customer facing skills. Our launch manager role supports our sales team to problem solve and collaborate across functions, ensuring a smooth launch process for each partner.

The main responsibilities of your new role are to undertake project management across small and large partners within the portfolio. You will lead and coordinate internal and external stakeholders providing planning, configuration and best practice advice. You will work across strategic initiatives providing expertise from the launch team being an advocate of the partners needs and the end-to-end processes.

In this role, you will:

• Own and drive the full onboarding cycle for your portfolio of partners from contract signing through launch

• Lead strategic kick off calls and complex integration workshops with partners, ensuring a deep understanding of partner requirements and how our solutions will help meet these, tailoring to their business needs and processes

• Autonomously lead and manage complex, multi-party implementation projects in a highly consultative and proactive manner, with a solution-oriented approach.

• Collaborate closely with Sales, Product, and other teams to address partner needs, continuously optimizing the overall partner experience and user journey.

• Document, contribute and manage process improvements and new initiatives

• Support and manage pre-sales activities and participate in high-stakes RFPs

• Monitor and report on the status of partner engagements, proactively managing the pipeline and prioritizing launch schedules in collaboration with cross-functional teams.

• Oversee the partner certification process, providing strategic advice and best practices to ensure partners meet the highest standards and compliance requirements.

• Provide strategic support in pre-sales activities, including responding to RFPs, shaping proposals, and consulting with prospects on technical and onboarding requirements.

Experience and Qualifications:

• 3-5 years of project management experience, preferably in a technical domain

• At least 2 years of customer-facing experience working with enterprise customers on technology solutions

• Quick learner with the ability to develop a thorough understanding of the client’s business, industry and needs

• Good interpersonal skills and experience working with both business and technical teams

• Ability to work independently with limited supervision and with other department personnel in a dynamic and time sensitive work environment

• Multicultural awareness and experience working internationally is a plus

• Be articulate with good presentation and written communication skills

• Some experience with Salesforce CRM, or a similar Cloud based CRM, will be a great advantage

• Current PMI certification is highly advantageous

• Able to communicate in fluent English. Spanish and/or Portuguese language skills is a plus.

The total cash range for this position in Chicago is $76,500.00 to $107,000.00. Employees in this role have the potential to increase their pay up to $122,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.