Mixed Methods User Experience Researcher III

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Mixed Methods User Experience Researcher III

The Product Team creates high-quality end-to-end experiences for travelers, partners, and Expedia Group. Our focus on customer-centric innovation enables us to develop products that build loyalty and repeat business. We partner closely with teams across Expedia Group to drive growth and achieve results for our customers and the company.

At Expedia Group, we are passionate about creating exceptional traveler and partner experiences through data-driven insights. Our Research team plays a critical role in shaping the future of global travel by uncovering what matters most to our customers. We are looking for a Mixed Methods UX Researcher III to help us investigate and craft key pieces of our product platform, including price display and merchandising.

In this role, you will:

• Design and execute mixed methods user experience research using both qualitative and quantitative approaches to inform product decisions.

• Collaborate closely with product managers, designers, and engineers to integrate user insights throughout the product development lifecycle.

• Analyze complex data sets and translate findings into actionable recommendations that drive improved user experiences.

• Develop and communicate research plans, methods, and findings to stakeholders at multiple levels.

• Advocate for user-centered design principles, ensuring that diverse user needs are represented across products and features.

• Familiarity with AI-driven systems, tools, or workflows and applying AI/ML concepts to real world products.

Minimum Qualifications:

• Bachelor’s degree in Human-Computer Interaction, Psychology, Cognitive Science, or a related field; or equivalent related professional experience.

• 5+ years of relevant professional experience.

• Proven experience conducting both qualitative and quantitative user research across products or services.

• Ability to synthesize and present research insights to multidisciplinary teams and influence product direction.

Preferred Qualifications:

• Advanced knowledge of mixed methods research techniques, including survey design, usability studies, in-depth interviews, and statistical analysis.

• Experience integrating research into agile, fast-paced product development environments at scale.

• Demonstrated expertise in turning complex user data into actionable strategies for product and design teams.

• Experience safely and ethically integrating and operating AI/ML-enabled processes that improve research outcomes.

• Experience leveraging AI-powered research tools or applying AI/ML approaches to user research.

The total cash range for this position in New York is $149,000.00 to $208,500.00. Employees in this role have the potential to increase their pay up to $238,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

The total cash range for this position in Seattle is $137,500.00 to $192,500.00. Employees in this role have the potential to increase their pay up to $220,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. The total cash range for this position in Austin is $137,500.00 to $192,500.00. Employees in this role have the potential to increase their pay up to $220,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.