Business Programs Manager

Are you an outstanding Program Manager who is looking to join a team at the heart of Expedia's business? The Traveler and Partner Service Platform (TPSP) organization is Expedia Group’s Customer Service function, which brings together operations, product and technology, and enablement functions across our traveler, partner, and B2B lines of business. Our philosophy is to deliver the best travel experiences to our travelers and partners using our service platform.

The Program Management team works across the many groups and products that make up TPSP to deliver large, complex initiatives. The Business Programs Senior Manager will play a meaningful role supporting TPSP as well as broader Expedia Group. You will shape the future of Expedia by bringing a blend of operations experience, product knowledge, strategy, and program management competencies to our portfolio of high visibility initiatives. This role is unique and inherently cross-functional - you will collaborate across the multiple teams that develop and run our platform to envision and deliver solutions.

In this role, you will:

• You will lead large, long-range initiatives while delivering value incrementally by operating in an agile, rapid development environment

• You will operate effectively within the organization's formal and informal structures by building relationships across departments and understanding the roles and perspectives of diverse partner groups

• You will work across team boundaries with multiple product and program managers to appropriately prioritize work to align with overall initiative, organization, and company goals

• You will actively identify and drive resolution on cross-team risks and issues, scope changes, resource constraints, and other impediments

• You will continually build knowledge about our operations, products, capabilities, usage, and future traveler, partner, and agent needs

• You will craft solutions that empower our business to scale and adapt by partnering with our brand and business partners to solve problems

Experience & Qualifications:

Operations, Product, Strategy & Program Management

• Experience owning or influencing strategy & vision, roadmaps, and backlog prioritization

• Proven ability to understand and discuss technical concepts, manage trade-offs, and evaluate opportunistic new ideas with internal and external partners

Leadership / Interpersonal / Communication

• Demonstrated ability to deliver results by working across subject areas and organizational boundaries

• Excellent influencing and relationship building skills as well as experience working with senior management and leadership

• Experience working cross-culturally and leading cross-functionally, and ability to adapt personal style to different environments

Problem Solving / Structuring / Analytical Abilities

• Strong strategic and critical thinking skills; ability to see the “big picture” while also diving into details when needed

• Creative decision maker who can work independently and apply quantitative rigor to analyses and tradeoff decisions

• Strong program planning skills with experience structuring large initiatives in effective and meaningful ways