Senior Revenue Operations Analyst

Senior Revenue Operations Analyst
Introduction to the team:
Travel Partnerships and Advertising helps partners, including hotels, vacation rentals, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply and our leading advertising and travel media network.
Make An Impact!
Are you passionate about optimizing revenue from an operations perspective? Join our dynamic, results driven team at the forefront of contract review, and revenue and billing analysis within the global Travel Partnerships & Advertising organization. At Revenue Operations, our mission is to amplify advertising sales revenue across brands. We're looking for a proactive individual, eager to learn and contribute, with an emphasis on global collaboration, data integrity and efficiency. If this sounds like you, we want to hear from you!
In this role, you will:

• Review advertising contracts and insertion orders to minimize business and financial risks, drive for a solution when faced with challenges, and provide support for any related documents

• Efficiently resolve daily requests for Display and Performance products via a shared Salesforce queue, ensuring accuracy and timeliness

• Collaborate with impacted teams to resolve revenue related issues to ensure business objectives are met and revenue is maximized

• Perform a comprehensive review of advertising campaigns for billing and revenue recognition, ensuring accuracy and timely completion

• Resolve issues and complete administrative tasks in Salesforce, Oracle and Adobe Sign to support financial processes and compliance requirement

• Provide business review and approvals in a global advertising Order Management System (OMS)

• Triage data and revenue recognition errors related to invoicing, working to resolve in a timely manner

• Be the point of contact for elaborate external contracts, responsible for the process from end-to-end, including timely submission

• Drive continuous improvements, define processes for new products and business challenges, and adapt/drive new methodologies for the team and organization

• Complete tax certification to ensure compliance with tax regulations and ensuring validation tools are kept up to date with the latest changes

• Complete audit requests from internal and external auditors, aligning with Lead or Senior Manager

• Lead small to medium size projects, and/or provide project support for additional initiatives, as needed

• Build, update and improve process documentation to streamline operations

• Mentor and onboard new team members, fostering a culture of continuous learning

Experience and qualifications:

• Professional customer service skills, solutions mentality, desire to help through a positive approach and passion for the customer experience

• Developed analytical skills, detail oriented, ability to take ownership of the work assigned, proactive and deliver results timely, reliably, and correctly

• Commitment to data integrity and a proactive, problem-solving mindset

• Independently driven to learn new applications, technologies, and skills

• Ability to create basic process/framework and nurture the adoption of basic change

• Demonstrated ability to prioritize, work independently and the ability to handle multiple tasks and tight deadlines with confidence and ease

• Experience training/coaching peers in areas of moderate complexity

• This role requires a Bachelor's degree and/or 2+ years previous experience in advertising, compliance and/or financial background

• English required (and for some positions a second language)

• Experience working with MS Office applications and intermediate Excel skills required

• 2+ years working in a global, multi-cultural organization

• Basic project management skills

• Experience with Salesforce, Google Ad Manager, Order Management Systems, Tableau and Oracle strongly preferred

• Based in Miami or Chicago when starting role