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*currently only offered in USA & UK
Technical Program Manager II
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United States - Texas - Austin
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Technology
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Full-Time Regular
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02/17/2026
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ID # R-102422
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Introduction to the team
The Servicing team builds intuitive, scalable experiences that help travelers manage their trips, find answers, and resolve issues across Expedia Group brands. As part of the broader Trip Companion organization, we own the end-to-end self-service journey on the web and help center, partnering closely with product, design, engineering, data, and operations. Our work reduces customer effort, unlocks contact center efficiency, and ensures travelers feel confident and supported at every step of their journey.
In this role, you will:
Drive the planning, execution, and delivery of complex technical programs across multiple teams or domains, ensuring alignment with business objectives and technical strategy
Collaborate with engineering, product, and cross-functional stakeholders to define requirements, manage dependencies, and mitigate risks throughout the project lifecycle
Establish and refine program management processes, utilizing data-driven metrics to track progress, report status, and optimize outcomes
Manage program-level roadmaps, prioritize initiatives, and adapt plans in response to changing business needs or technical challenges
Safely integrate and operate AI/ML enabled solutions that improve outcomes, ensuring responsible adoption of emerging technology-enabled solutions that improve outcomes, ensuring responsible adoption of emerging technologies
Foster a culture of technical excellence, continuous improvement, and operational rigor across program activities
Minimum Qualifications:
Bachelor’s degree or in Computer Science, Engineering, or a related technical field; or equivalent related professional experience
2+ years of relevant professional experience in technical program management or related fields
Demonstrated experience managing multi-team or multi-service technical initiatives, including oversight of end-to-end delivery and cross-functional collaboration
Proven ability to drive system design discussions, manage API integration efforts, and support data modeling activities within the program scope
Preferred Qualifications:
Experience delivering large-scale, distributed, or cloud-based programs with measurable business impact
Demonstrated success in leading cross-domain technical initiatives, including AI/ML-driven solutions or workflows
Proficiency in integrating and operating AI/ML-enabled systems, with a focus on safety, reliability, and performance
Strong track record of using data-driven decision making and continuous improvement to optimize program outcomes
Familiarity with AI-driven systems, tools, or workflows and applying AI/ML concepts to real world products
No relocation assistance offered
Please note that this role is only available in the following location: Austin in alignment with our flexible work model which requires employees to be in-office at least three days a week. We are unable to offer relocation assistance for this role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
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Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.Job Accommodation Requests
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