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Lodging Partner Associate II (Japanese Language Support) - Based in Kuala Lumpur
Expedia Group is currently looking for motivated individuals with a bias to action and who have an obsession for customer satisfaction to join our Service and Operations contact centre team as a Lodging Partner Associate II (Japanese Language Support).
This role is based in Kuala Lumpur, with visa sponsored.
What you'll do
In this position, you will focus on providing inbound and outbound support to our hotel and property partners. By putting yourself in the shoes of the partner, you will help them attract travelers. You will be versatile in handling multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience. Dedicated and compassionate when dealing partners and travelers, you will work closely with other departments to ensure the best resolution, first time.
Promote excellent partner relations by managing accurate responses with a positive attitude and service behaviour
Respond to inquiries or requests in inventory management, data entry and training
Call partners to resolve current and future issues (questions, changes, etc.)
Providing supplier self-service support and maintenance.
Flexibly adhering to defined procedures, standards and performance expectations.
Who you are
Proficiency in English and Japanese language skills
Diploma, University Degree; related field; or equivalent related professional experience
Experience in customer service-oriented industry.
Hotel/Travel -industry experience will be a plus.
Fluency with internet, computer usage and web-based application skills
Experience with Microsoft Office products and various call center support programs.
Relentlessly Strive for Better
Solutions mindset and a real passion for the partner and the traveler experience.
Ability to handle situations effectively; to set expectations and deliver information in a positive way.
Have a Bias to Action
An individual who will take ownership of problem resolution.
Excellent time-management and prioritisation skills.
Be Open and Honest
Listens carefully and attentively to others’ opinions and ideas
Listens to others’ perspectives and clarifies meaning before responding.
Be Data Driven and Business Judgement Led
Keen eye for detail and high level of accuracy.
Exercise good judgment in decision-making
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is lifeatexpediagroup.com/jobs.Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Malaysia - Selangor - Subang Jaya
Operations & Services
ID # R-65385
At Expedia Group, we're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities. If you require an accommodation or adjustment for any part of the application or hiring process, please let us know by completing our Accommodation Request form.