Loyalty Program Economics Manager
United Kingdom - London
ID # R-85972
If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.
Loyalty Program Economics Manager
Are you excited by the opportunity to take our business to the next level delivering value, unforgettable travel experiences and unlocking new business opportunities? Do you have a passion for the traveler and our partners, and a curiosity for what makes them tick?
At Expedia Group we aim to be the most rewarding place to book travel. In 2023, we launched One Key in the US market, a single loyalty program across our brands. We are looking for a Loyalty Program Economics Manager to join us and be a key part of driving performance from our loyalty program.
This role is based London and reports to the Director, Loyalty Programs within the Traveler Engagement and Loyalty (TEaL) team.
What you'll do:
Understand business economics, manage P&L and know how to optimize for profitability
Bring your experience from previously having worked on a complex loyalty program or platform
Create and manage ongoing reporting and performance analyses to deliver insights and provide data driven recommendations that maximize short- and long-term member engagement and growth
Identify opportunities to fine tune loyalty economics to drive profitability
Develop and leverage an in-depth knowledge of loyalty data structures and definitions and other complimentary data sources
Build financial business cases alongside the finance team for loyalty value proposition testing and evolution
Review analysis and provide inputs for financial forecasting
Partner with our third-party actuaries to understand program trends, model inputs and use their expertise to improve business performance
Who you are:
An analytical mindset and comfortable with using data day-to-day
A real passion for understanding and solving traveler problems using data and insights
The ability to work cross-functionally and influence others
To be adapt at tackling unstructured problems and finding solutions
Ability to perform and prioritize in a dynamic and ever-changing environment
To be a dedicated, high-energy, creative, self-starter looking to have a significant impact on business
Excellent presentation skills and enjoy constructing and delivering a story to senior leaders
Ability to determine tangible actions and drive delivery through a cross-functional team
Strong quantitative, analytical skills, including data manipulation, and processing large amounts of data to understand trends and make decisions
Expertise in Microsoft Excel
Strong Tableau and SQL knowledge
Strong business insight and experience in marketing strategy or analytics
A strong understanding in developing and delivering engaging loyalty propositions
Bachelor’s degree preferred or equivalent related professional experience
The total cash range for this position in Seattle is $110,500 to $155,000. Employees in this role have the potential to increase their pay up to $177,000, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Job Accommodation Requests
At Expedia Group, we're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities. If you require an accommodation or adjustment for any part of the application or hiring process, please let us know by completing our Accommodation Request form.