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Director, User Experience Design - Communications Design

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We, Expedia Group (EG), are at the forefront of the travel industry’s platform and marketplace.


We have recently reorganized to strengthen the company’s commitment to Human Centered Design practices! The Experience Platform team was borne out of the need to consolidate, optimize, and simplify the common UX and Content Design for EG’s brand portfolio, B2B and B2C partners, suppliers, and developers.


Included in our Experience Platform is the Assistance Everywhere Group. We are crafting innovative products using AI and ML, for real and virtual travel assistants, CRM (Customer Relationship Management), communications systems and patterns at scale. You'll find yourself at home if you enjoy a group of people that are solving very sophisticated design problems using design and systems thinking. It’s an exciting time to join EG and to be part of a monumental travel industry transformation! 


As a design director you are driven by leading and managing teams to simplify the complex. With human-centered design at the helm, driven by state-of-the-art artificial intelligence, we need your expertise to bring it to the next level. We are revolutionizing our Communication Platform at scale while developing a holistic experience that includes our conversational platform capabilities.   


What you’ll do:  

-Drive best practices for problem framing and synthesis of customer and business insights 

-Practice, drive, and teach exemplary visual and interaction design practice and hold the design organization accountable to deliver high-quality experiences 

-Provide guidance when evaluating the impacts of a solution to ensure linkages between structure, process, and technology 

-Guide the team to develop and adapt design processes that facilitate high-quality design work 

-Identify both qualitative and quantitative insights of customer research and data and business analytics to drive design solutions 

-Guide the team and partners to remain focused on customer issues 

-Use storytelling and persuasion to create materials that connect vision, strategy, and action plans at the organizational level 

-Promote a culture of constructive design critique 

-Place individuals in roles and assignments that contribute to their personal and career development 

-Hold yourself and your team accountable for setting and meeting organizational objectives with success measured by the impact to our traveler experience 

-Identify and resolve issues that may impair the team's ability to meet strategic, financial, and technical goals 

-Help team members identify and build key relationships and networks inside and outside the organization   


Who you are:  

-Bachelors in Human-Computer Interaction, User Experience or related Design field or equivalent related professional experience 

-Experience in leadership and management of a team in a multidisciplinary UX environment 

-Track-record of hiring the brightest and most creative product designers 

-Understand user experience design, research, and content strategy processes and practice to a level that enables strong collaboration with product and technology peers 

-Subject matter expert and thought leader ideally in both conversational and communication experiences through all channels and input types


At Expedia Group, we believe in bringing people together and creating an inclusive workplace where everyone belongs and can do their best work. We care about our employees’ safety and well-being, so we’re requiring new hires in the U.S. to be fully vaccinated against COVID-19 and attest to their vaccination status before their start date as a condition of employment. Expedia Group will consider requests for a reasonable accommodation as required under applicable law.

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®,™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is The official website to find and apply for job openings at Expedia Group is

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
  • United States - Washington - Seattle

  • Technology

  • Full-Time Regular

  • 08/04/2022

  • ID # R-75011

Job Accommodation Requests

At Expedia Group, we're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities. If you require an accommodation or adjustment for any part of the application or hiring process, please let us know by completing our Accommodation Request form.